I don’t like the situation described in the article whose title I quoted above — but I have to agree with it.
An other quote in particular stood out to me:
“Train for reality, not compliance theater. Generic AI awareness training is worthless…”
This, along with other key insights from the article, reflects what I see in my work every day. As an AI professional helping individuals and teams adopt (Gen)AI in enterprise environments, I believe enterprise AI solution vendors and AI labs must offer more authentic UI experiences that enable genuinely useful UX outcomes.
At the same time, we need to move beyond the belief that a 1- or 2-day training session—while of course necessary—is enough to drive productive, long-term AI use in the workplace.
The takeaway for me: if I want to help my clients succeed with AI, and even discover innovative use cases along the way, I must evaluate enterprise AI tools not only for their technological capabilities but also for how comfortable and intuitive they are for employees to use.
Or if you don’t have time to read the full article, here are the key takeaways:
Traditional enterprise software interfaces are outdated and slowing down AI adoption.
Employees often bypass official tools and use “shadow AI” tools that actually help them get their work done.
One-size-fits-all AI training isn’t effective—training should focus on real-world use, not check-the-box compliance.
The future of enterprise AI success depends on intuitive user interfaces and ongoing, practical support.